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Pricing Policy

All services are charged on a monthly or annual basis, depending on the selected service.
The listed prices do not include 24% VAT.
Payment for services is made in advance.
Any changes to the pricing will be communicated to customers.

Charges are based on resource usage, such as storage space, monthly traffic, and the number of hosted domains.
If resource limits are exceeded, we will contact you to discuss upgrading your package to better suit your actual needs.
There is no overage charge for additional traffic or storage on top of the package limits.
Free SSL is provided with all hosting services.

Prices are based on infrastructure (CPU, RAM, storage) and bandwidth.
Server management services are offered as an optional service, with an additional charge.
Cancellation requires at least 15 days' notice before the end of the billing period.

Charges are based on the number of simultaneous listeners and the bitrate.
Custom solutions are available for special needs, with a separate agreement.
The system monitors usage, and if any exceedances are detected, we will contact the customer to discuss their needs and recommend an appropriate package upgrade.

Charges are determined based on the number of emails sent each month, as listed on our website.
If the agreed limit is exceeded, the system automatically stops sending emails that exceed the limit.
The customer will be notified of the exceedance and will have the option to upgrade their package to accommodate the increased needs.
Special rates are offered for large email volumes upon agreement.

Pricing depends on the domain extension (.com, .gr, etc.).
Premium domains are priced based on their market value.
Domain renewals must be completed at least 15 days before expiration to ensure continuity.

Piraeus Bank, Alpha Bank, EuroBank, NBG (National Bank of Greece), Viva, Revolut, and direct payment via our online checkout with any bank of your choice.
Bank transfer fees are fully borne by the sender:
If funds are transferred from another bank not listed, both banks' fees (sender's bank and recipient's bank) are solely the sender's responsibility.
When entering a bank transfer, please select the "OUR" fee option.
If this option is not selected and our company incurs fees, an invoice will be sent for payment of the transfer fees.
If you do not have access to any of our listed banks, you can make a deposit via Revolut or pay with a card at our online checkout.

Any cancellation request must be submitted in writing to support@freeextra.com.
All subscriptions for our services are prepaid at the time of registration or renewal and cover the respective subscription period. The customer agrees that the subscription amount is binding and payable at registration or renewal.
No refunds are given for any unused portion of the subscription. This means that if the customer does not use the service until the end of the subscription period, the money paid for that subscription is not refunded or transferred.
The customer may cancel the subscription at any time. However, the cancellation will be effective from the next billing period, and no refunds will be given for the current prepaid subscription period.
Exceptions to the no-refund policy may be made in exceptional cases and after evaluation and approval by our customer service team. These cases will be reviewed individually, and the decision will be at the company’s sole discretion.
For any questions or issues regarding our subscription and no-refund policy, please contact our customer service team. We are here to help with anything you need.

Installments are not supported for the services of FREEextra.

Basic support is included in the cost of services.

Technical Support for Common Issues:
- Usage instructions for main features.
- Fixing general technical issues, such as downtime or access problems.
Support via Email or Ticketing System:
- Communication with the support team to resolve issues.
System Updates:
- Application of software updates to maintain security and stability (if necessary).
Resolution of Basic Functional Issues:
- Connectivity or usage issues that do not require specialized intervention.

What is NOT Included:

Custom Configuration: For specific needs or special settings, advanced support is required.
Programming or Modifications: Development or changes in code are not covered.
Emergency Priority Support: Issues requiring immediate response will incur additional charges.
Training or Usage Instructions for Advanced Features: These are offered as an additional service.